Terms and Conditions

FAQ

CURRENT SHIPPING DISRUPTIONS DUE TO COVID-19

Canada - There are currently shipping service disruptions affecting orders being delivered within Canada by Canada Post. Information on delayed service is changing daily but updates can be found HERE.

USA - US orders are dropped off at the US/Canada border by a third party courier service and are shipped with tracking via USPS First Class Mail. There are currently shipping service disruptions affecting orders being delivered by USPS. Information on delayed service is changing daily but updates can be found HERE

International - There are currently shipping service disruptions affecting orders being delivered by Ascendia (International Mail) and USPS. Information on locations that have temporarily suspended or delayed service is changing daily but updates can be found HERE (USPS) and HERE (Ascendia).

Please allow additional time for your order to be delivered. If you have any questions regarding shipping at this time, please send us an e-mail (mollyandmeco@gmail.com) prior to placing an order.

What is the processing time?  
All orders have a 1-2 week processing time unless otherwise stated on product page.

Do you accept cancelations?
Returns, exchanges, or order cancellations are NOT accepted. Please be 100% sure you would like to purchase from Molly+ Me prior to ordering.

Do you accept returns and exchanges?
Due to the nature of the items there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss, and we will be more than happy to work something out! These situations are treated on a case-by-case bases.

What if I type in the wrong Shipping Address?
Please double check your shipping address prior to processing your order. Address changes cannot be made. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us, the buyer is responsible for fees to re-ship.

Does Molly+Me accept Custom Orders?
we accept custom orders on a case by case basis. Please email us at mollyandmeco@gmail.com to discuss or Feel free to make suggestions in our facebook page!

Can I make changes to my order?
Unfortunately, once an order is placed we cannot add or subtract items from the invoice. Please make sure your order is correct prior to checkout.

Coupon Codes
Coupon codes cannot be combined. Though there may be many codes available for different things only ONE code can be used per transaction. Once an order is placed coupon codes cannot be added. Please do not leave coupon code in the notes section, it will not be applied.

How long will it take for my order to get to me?
Once an item is marked 'shipped' it is then in the hands of the Canada Post, and is out of our control we suggest following their website for current events pertaining to shipping times and possible delays. 

Estimated delivery times for Letter Mail (No Tracking) as per Canada Post:
- Within BC, Estimated delivery is up to 4 Business Days.
- Within Canada, Estimated delivery is up to 6 Business Days.
- United States, Estimated delivery is from 5-10 Business Days.

International Shipping: Please note that shipping times vary, depending on the country it is travelling too. It can take up to 6 weeks for a package to be delivered Internationally. If you have any questions regarding shipping to International countries, please send us a message prior to placing an order.

During the Holiday Season (Nov 1 - Jan 15) Canada Post/USPS increases their approximate delivery times:
- Within Canada, Estimated delivery is up to 12 Business Days.
- United States, Estimated delivery is from : 5 - 25 Business Days.

Please allow the Estimated Delivery time to pass prior to contacting us regarding an order that has not yet been delivered.

All orders have the option to be shipped with tracking.

The Estimated Delivery time has passed, what do I do?
Please send an e-mail to mollyandmeco@gmail.com with your Order # and your concern. All e-mails will be responded to within 2 business days.

 

Will I have to pay Customs, Duties or Taxes?
The recipient of any international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the buyer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for more information.

 

  Privacy Policy

1. Scope & Application

This policy relates to the customer personal information collected by Molly+Me Co. and certain of its subsidiaries in Canada, as well as their websites, mobile applications and banners. Throughout this policy, we collectively refer to these companies as “Molly and Me Company”, “we”, “us” or “our”. For more information see Which Companies are Included Under this Privacy Policy?

In this policy, we describe what personal information we collect; how we use, share and manage it; how you can access, update and/or correct your personal information; the privacy choices available to you; and the specific privacy notices relating to certain programs and services that provide you with more information.

Please also refer to any privacy statements available at our locations, websites or mobile applications available to you at the time your personal information is collected.

2. What Type of Personal Information Do We Collect and How?

We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information, as defined below, in a variety of ways, including: directly from you, from third parties, through in-store technologies, and when you are interacting with us online or through our mobile applications.

3. How Do We Use Personal Information?

We use your personal information to provide you with our programs, products and services, to manage our business operations, to communicate offers and information we think might interest you, to generally enhance your customer experience with us, and as permitted or required by law.

4. How Do We Share Personal Information?

We may share your personal information within our group of companies or with our service providers (companies operating on our behalf) and other third parties (companies with which we provide programs, products or services) for the purposes described in this policy and in accordance with applicable law. We do not sell your personal information to any organization or person; the only exception to this would be if we sell or transfer any part of our business.

Additionally, if you use a program, product or service that involves another person (e.g. a bank account that is jointly owned, or where you have a guarantor for a loan or if you add household members to your loyalty or financial account), we may share your personal information with that person as necessary and in connection with that program, product or service. The information shared with or available to these other persons will be identified at the time of application or registration for that program, product or service.

5. How Do We Manage Consent?

By subscribing to our programs, products and services and/or submitting information to us in connection with using our programs, products and services, you are providing your consent to the collection, use and disclosure of personal information as set out in this policy. In some cases, your consent may be “implied” i.e. your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information.

6. How Do I Change My Privacy Choices?

We want you to clearly understand your choices and make informed decisions about your privacy options. There are several options available for you to manage your privacy preferences, including, for example: managing your preferences within your account(s), contacting us directly, changing your browser settings on your device, and/or, where available, using third party unsubscribe functionality.

7. How Do We Protect and Store Personal Information?

We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical, and technical safeguards. These measures include multi-factor authentication, masking, encryption, logging and monitoring, described below. We store your personal information for as long as it is necessary to provide you with our programs, products, and services and for a reasonable time thereafter, or as permitted or required by law.

8. How Do I Request Access to My Personal Information?

Under Canadian privacy law, you have the right to access the personal information we hold about you, subject to any legal restrictions. Upon request, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws.

It is your responsibility to provide accurate, correct and complete information. If you notice any errors in your personal information or need to update it, please let us know through the steps outlined below.

9. How Do I Know If There Are Changes To The Privacy Policy?

We may make changes to this policy from time to time. Any changes we make will become effective when we post a modified version of the policy on this webpage. If we make any significant changes to the policy, we will post a notice on our websites. By continuing to participate in our programs, and/or use our services or purchase our products after the modified version of the policy has been posted, you are accepting the changes to the policy, subject to any additional requirements which may apply. If you do not agree to the changes in our policy, it is your responsibility to stop participating in our programs, and/or using our services or purchasing our products. It is your obligation to ensure that you read, understand and agree to the latest version of the policy. The “Effective Date” at the top of the policy indicates when it was last updated.

10. Who Do I Contact With Privacy Questions?

If you have any questions about how we handle your personal information, please contact the appropriate Privacy Office noted below. If you have a program, product, service, or are participating in a promotion, contest or event that is offered by us with a third party, the third party may hold your personal information. If you have any questions or concerns, we will direct you to the appropriate party so that you may make enquiries as to that party’s privacy policies and practices.

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